These General Terms and Conditions of Sale apply to all sales of outings organised by the Bureau des Guides & Accompagnateurs de Tignes.

SIRET: 45381998900022
Registered office: Imm Le Nevada, Val Claret, Tignes 73320

Tel: +33 6 95 86 85 75

Email : bureaudesguidesdetignes@gmail.com

Intracommunity VAT number: FR86453819989

They determine the rights and obligations of the parties in the context of the sale of outings offered by the Seller.

1. Rates
   Prices include :
   - Supervision by a qualified professional (high mountain guide, mountain leader).
   - The price includes only the guide, crampons, ice axes and helmet. 

- The price does not include: ski equipment, snowshoes, ski lifts, transfers or food.

2. Payment:
   For all bookings, the full price must be paid at once. In the case of online bookings on the website, this payment is confirmed by e-mail. 

Payment can be made at the Bureau des Guides by cash, bank transfer or cheque.

Electronic payments made online on the Vendor's Website are secured by the use of an encryption process guaranteeing the confidentiality and security of the data.

3. Cancellation-Modification of activity

    

Mountain activities are subject to hazards linked to weather, snow and terrain conditions, visitor numbers, as well as the experience, technical ability and physical condition of the participants.

To ensure the safety of people and property, theActivity can be cancelled or modified by the Guides Office at any time prior to, at the beginning of or during the project.

A group outing may be cancelled if the number of participants is insufficient: registrants will be reimbursed but will not be entitled to any compensation.

The weather, snow conditions and the level of participants may mean that the programme has to be changed or cancelled: the management reserves the right to make such a decision without any right to compensation whatsoever.

If the activity is cancelled by the Guide Bureau, the sums paid will be refunded in full, without you being entitled to claim any compensation.

We cannot be held responsible for any adverse weather conditions. In the event of an activity being cancelled through no fault of our own (change in weather conditions, delay due to the ski lifts, cancellation on your part, etc.) no refund will be given until we have exhausted all options for rescheduling the activity. If necessary, we will offer you a credit note. As a last resort, we will issue a refund.

In the event of modification or cancellation of theActivity as a result of Customer :  

- In particular, if the declared physical or technical prerequisites are insufficient, the full price of the initial objective may be applied.

- Any booking for an activity offered by the Bureau des Guides de Tignes constitutes a firm commitment. Once the booking has been confirmed, the activity is considered to be due.

- In the event of cancellation due to force majeure (e.g. accident, serious illness supported by a medical certificate, unforeseen closure of access to activities), the Bureau des Guides reserves the right to assess the situation and may, at its sole discretion, offer a partial refund or postpone the activity. 

- If the customer wishes to postpone or change the date of the activity, this request will be considered subject to availability. However, a postponement cannot be guaranteed and will be subject to cancellation charges if rescheduling is not possible.

- The Bureau des Guides strongly recommends that its customers take out cancellation insurance with their insurance company to protect themselves against any financial losses.

4. Physical condition

• Technical and physical prerequisites - health

The Customer's access to the Activity may be subject to technical, physical or experience prerequisites. 

Any Customer who wrongly declares that they meet these prerequisites, and who has a lower technical, physical or experience level than that declared, is entirely responsible for the consequences of any kind that may result.

A minimum level of physical fitness is required to take part in outings organised by the Guides Office. 

The Customer must declare to the Bureau des Guides any health problem, medical history, one-off or long-term treatment, accident, likely to affect his/her physical or psychological health, as well as any particular apprehension (vertigo, history of accident, fears, etc.), which could affect the safety of the group and the activity itself.

5. Insurance

PLEASE NOTE:
Professional insurance for guides and escorts is not a substitute for personal accident insurance.
Make sure you are covered by insurance (civil liability, search and rescue), repatriation...). This is the case with some "home/family protection" insurance policies. Check your policies, especially the conditions of exclusion linked to altitude.

Here is a list of some of the insurance companies specialising in mountain activities:

• Diot Savoie (Insurer)
• Fédération Française de Montagne et d'Escalade (offers insurance through membership of a club)
• Club Alpin Français (offers insurance through club membership)
• Au Vieux Campeur (sports shop specialising in mountain gear, offers insurance via their membership card)
• Carré neige (ski pass) 

5 Duty to inform
The Customer declares that he/she has read all of these General Terms and Conditions of Sale and accepts them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer meets his/her needs. The Customer declares that he/she is legally capable of entering into a contract under French law, or that he/she validly represents the individual or legal entity on whose behalf he/she is entering into a contract. In the absence of proof to the contrary, the information recorded by Bureau des Guides & Accompagnateurs de Tignes constitute proof of all transactions.

6. Image rights:

During our activities, we may take photos/videos of your exploits and share them with you to provide you with precious memories. These photos are taken free of charge, for your convenience, and we do not charge for them.

If you do not wish to be photographed or filmed, please let us know. Similarly, to illustrate our activities, certain photos or videos may be posted on our Facebook page or our website. You can ask us to remove a publication in which you appear at any time, and we will be happy to do so in accordance with the legal provisions: Standard mail:(source CNIL)

7.Settlement of disputes and applicable law

In the event of a dispute, the client must send a registered letter to the Guide Bureau or the Leader to explain his/her complaint and to encourage an amicable settlement. The Bureau de guides or the Encadrant has two (2) months to reply, and if there is no reply or if the reply is not acceptable to the customer, the latter may, in accordance with articles L611-1 , L.612-1 and following of the Consumer Code, concerning the amicable settlement of disputes, refer the matter to the Consumer Mediator MCP Médiation : Download the certificate

• Or online at : mcpmediation.org and complete the referral form ;
• Or by post: MCP Médiation, 12 square Desnouettes - 75015 Paris.

The reference language for the settlement of any disputes shall be French. All disputes will be subject to the jurisdiction of the courts having jurisdiction over the head office of the Guides Office.

8 Processing of personal data 

The information collected in the registration form is recorded in a computer file. The data collected will not be communicated to third parties and will be kept for a period of five years.